Refund policy
We want you to feel sure about what you buy. This page explains when you can ask for your money back and what happens next.
Think, Speak, Act
This applies to both the self-guided plan and the cohort plan.
- Refund window: You can ask for a full refund within 7 days of your purchase if you have completed less than half of the program and have not received a certificate.
- Access: A refund ends your access to the program.
- One refund: Each person can receive one refund.
- Cohort place: If you bought a cohort place, we release that place when we refund you.
Executive Signature full report
- No refunds: The full report is a one time digital report, so we do not give refunds for it.
- One exception: If we fail to deliver the report to you, ask us and we will fix it or refund you.
How to ask for a refund
- Send the form: Fill in the form below and use the email address you used to buy, so we can find your purchase.
- Our reply: We will reply to the email you give us.
- Payment: We issue the refund to the original card, usually within 5 to 10 business days.
We received your request
- Where we will reply: We will write to .
- What happens next: We check your purchase, then write to you about your refund.
- If you do not hear from us: Look in your spam folder first, then use the contact page.
- No confirmation email: We do not send an automatic one, so please keep this page as your confirmation.
If you dispute a charge
- Our response: If you ask your card issuer to reverse a charge, we respond to the issuer with a record of your purchase and your access.
- Tell us first: We would rather hear from you first, so please send a request if something is wrong.
This is a business policy. Your local consumer rights still apply.